What would you like to know


CINCINNATI – Spectrum’s cable and internet customers have called and emailed WCPO 9, asking if an email they’ve received in the past few days is legitimate.

Considering all the email scams targeting people in recent years, it’s no wonder people might suspect that they are being duped, given that the email says they will have to send their invoice. , or their electronic payment, to a new address.

The urgent-looking email says:

ACTION REQUIRED: Important billing update

In order to continue to provide you with the best customer service, we are updating our billing system on November 9, 2021. Therefore, you will receive a new account number and your payments will need to be sent to a new payment address after November 9 .


Weird Email Specter

So we reached out to Charter Spectrum, where spokesperson Michael Pedelty told us the email was legitimate.

He told us in a statement, “This is a legitimate notification. We have informed customers that this change is happening in their monthly invoices.

“We are in the process of moving to a new invoicing system that will provide customers with with a new account number. Those paying by traditional mail will need to send their payments to the new address. If a customer pays their invoice by automatic payment (EFT, credit card, third-party vendor), they will need to update the new Spectrum account number with their financial institution. “

You’ll want to carefully review your November Spectrum bill, for this new account number.

When you go to pay this invoice, you will need to change the invoicing destination to:

P.O. Box 6030
Carol Stream, IL 60197

If you are paying through your bank’s bill payment system, you need to enter this new address into their system.

Questions? Check out the Contact Us section of the Spectrum website and don’t waste your money.


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